Service management constants

Managing IT and its associated services has been a challenge since Day One. At first, the High Priesthood in its glass house ruled. Supplicants knelt at its feet, humbly asking for such boons as the gurus would grant. The power was all in the hands of IT. But that was then. Today, IT is merely [...]

Lynn Greiner, freelance IT journalist and regular contributor to

Vincent Lam, marketing director, Information Builders

Your decision is as good as your data

Our world has become a quantified one, with data serving as the objective measure of truth. While the average consumer is happy to cipher the health of food intake in percentages of daily requirement and to count ‘likes’ on social media platforms as a means of gauging sociability, use of quantitative research methodologies have extended [...]

CRM triple play

Background Reliance Home Comfort delivers mechanical systems and services to ensure home comfort. Based in Oshawa, Ontario, the company employs a large mobile sales (100 person) and service (350) workforce that installs and supports a range of furnace, air conditioner and water heater equipment brands across Alberta, Manitoba, Quebec and Ontario, as well as 400 [...]

Celso Mello, CIO, Reliance Home Comfort

“Your company’s biggest risk is everyone in it”

“Are you making it too easy?” was the fundamental question posed at the Toronto launch of a countrywide Dell Security Tour that has taken keynote speaker Michel Juneau-Katsuya and a panel of security experts to Ottawa, Montreal, Halifax, Quebec City this month, and is now moving westward to Edmonton, Calgary and Vancouver. CEO of The [...]

Michel Juneau-Katsuya, CEO, The Northgate Group